I forgot my password or I can't sign in?
We cannot tell you your current password, but we can certainly help you acquire a new one by sending a personalized link to your e-mail address. This way, you can securely change your password to whatever you want. If you've forgotten your password, click here.

[Back To Top]

How do I tell my friend about a product?
In PCGAME.com.my you can tell your friend about a product by sending to them an email message.

In the product detail page, you will see "Tell A Friend" on you right. Type in your friend email address (e.g. support@pcgame.com.my) then click the Email icon. You can type in your detail, your friend detail and also write a message. Click the "continue" button to send.

Your email message about the product will be successfully sent to your friend.

[Back To Top]

How to store my interest product?
In the product detail page, click the button to store your interest product.

Visitors Cart
Every visitor to our online shop will be given a 'Visitors Cart'. This allows the visitor to store their products in a temporary shopping cart. Once the visitor leaves the online shop, so will the contents of their shopping cart.

Members Cart
Every member to our online shop that logs in is given a 'Members Cart'. This allows the member to add products to their shopping cart, and come back at a later date to finalize their checkout. All products remain in their shopping cart until the member has checked them out, or removed the products themselves.

Info
If a member adds products to their 'Visitors Cart' and decides to log in to the online shop to use their 'Members Cart', the contents of their 'Visitors Cart' will merge with their 'Members Cart' contents automatically.

[Back To Top]

How can I check on my orders?
We offer online order status, a feature that will let you check on your past and pending orders. Just click the link at the top right of every page in our website. This will take you to your account information page. To get the details of your order, click the "view" button. You'll be able to see your order information.

If you placed your order by phone with a Customer Service representative, it will not appear in your regular account, but you can still check its status. Please call +603-3326 2295 between 9 a.m. to 6 p.m., Monday to Friday, between 9 a.m. to 1 p.m., Saturday and we'll answer your questions.

[Back To Top]

Can I add a wish to my order?
Yes, you can add a wish for a birthday, an anniversary, or a holiday--or just because--then share it with family and friends under "Add Comments About Your Order" when you check out in the payment page.

[Back To Top]

Is it safe to use my credit card?
Yes. Our shopping cart system is run on a secure server to make sure your credit card details are safe when shopping with us. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.

[Back To Top]

What is your privacy policy?
At PCGAME.com.my we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. See our complete Privacy Policy.

[Back To Top]

What are my payment options?
We accept Credit Card, Cheque, money order and cash. You may pay us from your Public Bank account through PBeBank.com or Public bank ATM or you may bank-in cheque or cash into our account.

Our shopping cart system is run on a Secure server to make sure your credit card details are safe when shopping with us.

For more details, please review our Payment Policy.

[Back To Top]

What are my shipping options?
PCGAME.COM.MY ships to all states in Malaysia and Singapore. We use CITY-LINK for most of our Internet orders. CITY-LINK is able to ship overnight to most cities and towns in the Peninsular Malaysia; however you should allow 1-2 business days in case any unexpected delays. East Malaysia orders may often take 2 to 3 extra days, so please allow 3 to 5 business days for delivery.
For more details, please review our Shipping Policy.

[Back To Top]

Canceling or Modifying an Order
You can cancel or modify your order as long as the order has not been shipped. To cancel or modify an order you can send us an email message, call us at +603-3326 2295 or fax 603-3326 2264.

For all types of claims, please produce our invoices together with your product.

For more details, please review our return policy.

[Back To Top]

What happens if an item in my order is out of stock?
Sometimes product in you order may fall out of stock while we are processing your order. In this event, you will receive an email notifying you of a delay. Remember, you can cancel your order at any time.

[Back To Top]

How do I contact PCGAME.com.my?
If you have any questions, you can always E-mails or call us.

E-mails
Sales Team: sales@pcgame.com.my
Support Team: support@pcgame.com.my

Contacts
Tel: +603-3326 2295
Fax: +603-3326 2264

Business Hour
Mon - Fri: 9am - 6pm
Sat: 9am - 1pm

Address
Mices Technology Sdn Bhd
B2-16-1, 1st Floor, Lorong Batu Nilam 3 F,
Bandar Bukit Tinggi,
41200 Klang, Selangor,
Malaysia.

Location Map

[Back To Top]